Shipping Policy

Shipping Policy

How long will my order take to ship?

We process orders 7 days a week.  All of our items are made to order and we do not hold stock. 

Our usual turn around time from order to shipping is 5-7 days. Orders through our website will get priority over our other sales channels. 

Once your order ships you will receive a shipping confirmation email with a tracking number so you can follow your parcel from us to you.

 

What carriers do you use?

We use a number of shipping carriers to deliver parcels all over the world.

All parcels are originally dispatched through Royal Mail using 2nd class tracked services. For UK customers, this gives an estimated 2-3 working days *

Please note that these times are from the point of dispatch not the point of order. 

 

* These are only estimated delivery times, many factors can change how long delivery takes, please contact our customer service team if your parcel has not arrived in a reasonable amount of time

 

Do we offer free shipping?

Yes we do. All UK orders receive free shipping.  For European destinations we charge £14.99 & £15.99 for all other destinations 

 

I have my shipped notification, but why isn’t the tracking working?

As a small business, we drop your parcels off personally at the post office. This is generally on a Tuesday, Thursday and Saturday. If your order is packed before those days, it will be ready to dispatch but tracking links only start working once your parcel begins its journey at the post office.

Where do I find my tracking number?

Your tracking number can be found in your shipping confirmation email 

 

I think my parcel is lost, what do I do?

If your parcel tracking states it has been delivered or if it has been in transit for too long then contact our customer service team and they will communicate with the carrier for you. Please note that couriers usually will not accept claims on parcels sent until 30 days have passed since dispatch and you may need to make a formal declaration of non-delivery. If your parcel has indeed been lost then our team will arrange either a refund or replacement to be sent to you.